| This guide is here to answer all your questions as it relates to using express shipping from China to the US. It covers everything from its advantages and disadvantages, carrier options, and when it might be the best sh,by DHL?ipment option for you. |

Why was my shipment returned despite all the information I provided

为什么我都已经提供了资料，货物还是被退回了？

If you have problems clearing your goods at destination, it is important to complete your information first and pay attention to the time limit for communication. Generally, US Customs only gives the recipient 7 working days to clear the shipment, after which time the shipment will be forcibly returned by Customs.

如果您的货物在目的地出现清关问题，一定要第一时间完成资料提交，注意沟通时效。一般来说，美国海关只给予收件人7个工作日的清关时间，超过时间货物将会被海关强制退回。

If you have not checked the DTP service before sending the shipment and DHL USA has received the return instruction before submitting it to DHL Customer Service for amendment, the amendment instruction will not be completed at this time and the shipment will be returned to the place of shipment as a priority.

如您在发件前未勾选DTP服务，且在提交DHL客户服务部修改前DHL美国就已经收到了退运指令，此时修改指令将无法完成，货物会被优先退回发件地。

If only the Amazon USA platform is filled in as your recipient, as Amazon USA has expressly authorised DHL that it cannot clear the IOR for problematic express shipments and will not pay any taxes for FBA express shipments under the DTU terms, based on this the FBA express shipment will be returned immediately.

如仅填写美国亚马逊平台是您的收件人，由于美国亚马逊已经明确向DHL授权，其不能为问题快件的IOR进行清关，也不会为DTU条款下的FBA快件支付任何税金，基于这个情况FBA的快件会被立即退回。

If you have an air express shipment you need to be sent from China to the US, feel free to contact us directly to get a quote. Remember, as a China-based freight forwarder, Oneslogistics will typically be able to offer better rates than you or a US-based freight forwarder can offer. Our team will respond within 24 hours, excluding weekends, and best of all, we offer a best-rate guarantee.See you later!